3CLogic to reveal latest Cloud Call Center and CTI Solution during Knowledge 2020 Digital Experience
ROCKVILLE, Md.–(BUSINESS WIRE)–#callcenter—3CLogic, a leading provider of cloud contact center solutions, today announced its Select-level sponsorship for ServiceNow’s® Knowledge 2020 Digital Experience event. The annual conference, recently converted to a five-week digital format due to COVID19, is considered one of the largest gatherings of professionals focused on digital transformation and delivering great customer and employee experiences.
“We are excited to participate in this year’s digital version of Knowledge20,” states Denis Seynhaeve, CEO at 3CLogic. “If the past few months have taught us anything, it’s the importance of maintaining an open line with customers across all channels, digital and voice, while optimizing how work gets done. This will be a timely event as organizations evaluate their priorities for the remainder of the year and beyond.”
While the adoption of digital and self-service channels continues to grow, recent research shows that voice remains a key part of the customer service value chain, especially when addressing complex or time-sensitive inquiries.
During the digital conference, 3CLogic will host and/or participate in a number of educational and on demand sessions highlighting how organizations of all sizes can extend the value of ServiceNow with a natively integrated call center platform. Sessions include:
- Next Generation Call Center experience with ServiceNow
- Blend Telephony and Real-time Speech Analytics with ServiceNow to redefine Omnichannel Customer Service
- Up-level the agent experience with AI-driven workspaces
Registration for Knowledge 2020 Digital Experience can be found here.
3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations. For more information, please visit www.3clogic.com.
ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500. For more information, visit www.servicenow.com.